Caltrain, SamTrans, BART drop mask mandates

Caltrain, Samtrans surveying customers on service amid coronavirus era

in Community/Featured/Headline

SamTrans and Caltrain have launched customer surveys to gather input on how to best provide service as COVID-19 shelter-in-place restrictions are lifted.

The surveys launched on June 22 will provide SamTrans and Caltrain a better understanding about how to change transportation needs and ensure the best possible rider experience. Each survey takes about five minutes to complete, and every participant will be entered to win a $50 Visa gift card. There are five gift cards available per survey.

A few questions on the surveys include:

  • How often did you ride before COVID?
  • How often are you currently riding Caltrain/SamTrans?
  • Why have you stopped riding (if applicable)
  • Other modes of transportation
  • When will you start riding again?

“These unprecedented circumstances warrant a fresh, data-driven perspective on how we can serve the public,” said San Mateo County Transit District Chief Communications Officer Seamus Murphy. “Results from these surveys will help inform how we provide transit service and communication strategies as we welcome back riders.”

To take the SamTrans survey, click here.

To take the Caltrain survey, click here.