Aligning with the state’s reopening plan, most county offices will be open to the public on Tuesday, June 15, including those “from Daly City to East Palo Alto and from Pacifica to Pescadero as well as at County Center in Redwood City,” officials announced today.
However, masks will still be required and physical distancing requirements will continue to be enforced in County offices.
The County employs 5,500 people who operate dozens of health clinics, public assistance programs, administrative offices and a host of other services. Starting Tuesday, in-person services will be available such as voter registration, applying for marriage licenses, recording documents and obtaining official records. Public safety agencies are currently open to the public with counter hours available on their websites.
In-person services may vary across departments. County officials recommend calling ahead or visiting department websites before showing up in person.
There are some exceptions in office services. Due to construction, the Office of Child Support Services at County Center remains closed to the public, while San Mateo County Libraries is open for modified in-library services. The Planning and Building office on the 2nd floor of 455 County Center will be open for in-person service by appointment only. A customer service window will be staffed at the exterior of the building from 8 a.m. to 4 p.m.
The Human Services Agency regional offices in South San Francisco, Belmont, Redwood City and Daly City will re-open on June 28. Offices in East Palo Alto and San Carlos are undergoing construction. “Clients in East Palo Alto are being referred to the Human Service Office in Redwood City while clients in San Carlos are being taken by appointment only,” County officials said.
However, masks will still be required for members of the public entering County offices or interacting with County employees. County employees will be required to wear facial coverings in alignment with Cal-OSHA’s workplace safety requirements. The County will also continue to enforce physical distancing requirements in County offices as well.
Throughout the pandemic, County departments have continuously served the public through the innovative use of technology and have responded to needs by phone, mail and online services. Callagy said the County will continue to explore ways to continuously improve services based on needs and ongoing lessons learned.
Photo courtesy of the County of San Mateo